1. Overview
We want you to be happy with SuperPoints.AI. Our products are digital and access starts as soon as your payment is confirmed, so the rules below apply. They cover all plans: monthly, quarterly, yearly and lifetime.
2. 7-day refund window
You can ask for a full refund within 7 days of the payment date if you are not satisfied with your purchase.
3. After 7 days
Refunds are not generally available after 7 days, because you will have had access to the content. The cases in section 4 are always covered.
4. Always refunded
- You were charged twice for the same purchase.
- You were charged the wrong amount.
- You paid but did not receive access, and we could not fix it within a reasonable time.
- A renewal was charged that you did not authorise, and you told us within 7 days of the charge.
5. Notes by plan type
- Monthly, quarterly and yearly plans: if your plan renews automatically, you can cancel before the renewal date to stop future charges. Access continues until the end of the period you paid for. We do not give partial refunds for unused time, except within the 7-day window.
- Lifetime plans: these are a one-time payment. The 7-day window applies, and after that the payment is not refundable.
6. Not eligible
- Accounts suspended or closed for breaking our Terms, for example sharing logins or copying content.
- Change of mind after the 7-day window.
- Not passing an exam or not reaching a target score, because we do not guarantee results.
7. How to request a refund
Email info@superpoints.ai from the address on your account and include:
- your name and account email;
- the plan you bought and the date of purchase;
- the payment reference or receipt from Stripe or Razorpay;
- the reason for your request (optional).
We aim to reply within 5 business days.
8. How refunds are paid
Approved refunds go back to your original payment method through Stripe or Razorpay. After we approve a refund, your bank may take around 5 to 10 business days to show it. We cannot control bank timing, and currency exchange differences or bank fees may apply.
9. Disputes
If you have a problem with a payment, please contact us before starting a chargeback so we can sort it out quickly.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. The policy in force on the date of your purchase applies to that purchase.
11. Contact us
Questions about refunds? Email info@superpoints.ai.