Privacy Policy

1. Who we are

SuperPoints.AI ("we", "us", "our") provides online medical exam preparation content at superpoints.ai, including the Medical Library, question banks and courses. This policy explains what personal information we collect, how we use it, and the choices you have. By using our website you agree to this policy.

2. Information we collect

• Account details: your name, email address and password. Passwords are stored in encrypted (hashed) form.
• Location: an approximate country, worked out from your IP address through a third-party lookup service when you register, to tailor your experience, for example the currency shown.
• Learning activity: the content you open, your quiz attempts, scores and progress.
• Purchases: the plan you buy, the amount and the transaction reference. Card and bank details are entered with our payment providers, Stripe and Razorpay. We do not store your full card number.
• Messages: anything you send us, such as support requests or emails.
• Technical data: your IP address, browser and device type, pages visited and cookie data.

3. How we use your information

• To create and manage your account and give you access to what you have bought.
• To process payments and prevent fraud.
• To answer your questions and provide support.
• To send service messages such as receipts, password resets and important account notices.
• To keep the site secure and to improve our content and features.
• To measure how our advertising performs.

4. Cookies and advertising

We use cookies and similar technologies. Essential cookies keep you signed in and protect your account. We also use the Google tag, which may set cookies to measure how our Google Ads perform and to understand visits to our site. You can block or delete cookies in your browser settings, and manage Google ad personalisation at adssettings.google.com. Blocking essential cookies may stop parts of the site from working.

5. Who we share information with

We do not sell your personal information. We share it only with service providers that help us run the site, and only as needed:

• Stripe and Razorpay, to process payments.
• Google, for advertising measurement through the Google tag.
• A location lookup service (ipinfo.io), to estimate your country from your IP address.
• Our hosting and email providers.

We may also disclose information when the law requires it, or to protect our rights, our users or our site.

6. How long we keep it

We keep your information while your account is active and for as long as needed to provide our services, meet legal and accounting duties, and resolve disputes. You can ask us to delete your account, and we will do so unless we must keep certain records by law.

7. Security

We use reasonable technical and organisational measures to protect your information. No website or system is completely secure, so we cannot guarantee absolute security. Please choose a strong password and keep it private.

8. Your rights and choices

You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you non-essential emails. To make a request, email us at info@superpoints.ai from the address on your account. We may need to verify your identity first.

9. Children

Our services are intended for adults preparing for medical exams. They are not directed at children under 18, and we do not knowingly collect information from them.

10. International processing

Your information may be processed and stored in countries other than your own, including the United States, where our servers and some providers are located.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. Continued use of the site after a change means you accept the updated policy.

12. Contact us

Questions about this policy? Email info@superpoints.ai.